Frequently Asked Questions
Everything you need to know about your Okoa Skincare journey.
Are Okoa Skincare products suitable for sensitive skin?
Yes, our formulations prioritize gentle, plant-based ingredients and are dermatologically tested to ensure they are safe for sensitive skin types.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
Do you test your products on animals?
Absolutely not. Okoa Skincare is proud to be 100% cruelty-free and Leaping Bunny certified. We never test our products or ingredients on animals.
What is your return policy?
We offer a 30-day contentment guarantee. If you are not satisfied with your purchase, you can return the product within 30 days for a full refund or exchange.
Is your packaging eco-friendly?
Sustainability is core to our mission. We use recyclable glass bottles and FSC-certified paper for our outer packaging to minimize our environmental footprint.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.