Returns & Exchanges
At Okoa Skincare, we want you to glow inside and out; if you are not completely satisfied with your purchase, we offer a 30-day return policy for most products. Please ensure items are in their original packaging and handled with care to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Pack Your Items
Carefully place the skincare products in their original boxes and secure them in a shipping mailer to prevent transit damage.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing